Cloud OSS/BSS Market Size, Evaluating Share, Growth Projections, Key Players and Emerging Trends Forecast To 2032
The cloud OSS/BSS market is expected to expand at a compound annual growth rate (CAGR) of 4.2% from 2026 to 2032, from USD 43.35 billion in 2025 to USD 59.02 billion by 2032. Operators are moving toward cloud-native OSS/BSS platforms due to the requirement to commercialize real-time services and the rapid expansion of 5G networks. Managing dynamic 5G use cases requires faster charging, billing, and service orchestration, all of which are made possible by these platforms. In order to increase operational efficiency, decrease manual processes, and improve insight into network and customer performance, operators are also implementing AI-enabled automation and analytics. As cloud-based systems facilitate quicker service launches and more responsive support models, adoption is also being fueled by the increased emphasis on uniform digital consumer experiences.
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The cloud OSS/BSS market is reshaping telecom operations by enabling real-time, flexible, and scalable service delivery on cloud-native platforms. These solutions modernize core functions, including billing, charging, order management, customer engagement, and network performance, by replacing legacy systems with modular, API-based services and automated workflows. Cloud-native architectures enable faster service rollouts and more efficient operations across hybrid and multi-cloud environments. Open architecture standards and container orchestration improve interoperability, reduce dependence on single vendors, and help telecom operators introduce new services more quickly while controlling costs.
“By component, the services segment is likely to have the highest CAGR in the cloud OSS/BSS market during the forecast period.”
The services segment is projected to achieve the highest CAGR in the cloud OSS/BSS market over the forecast period, as communication service providers increasingly favor managed, outcome-based engagements to drive transformation. This trend is driven by the need for faster deployment, ongoing optimization of cloud-native platforms, and reduced in-house development and operations. Talent gaps and the complexity of AI and containerized environments lead providers to seek partner-led managed services and integration support. Regulatory requirements, strict service-level agreements, guaranteed uptime, and formal change management further encourage adoption. For instance, CSG and AWS now offer managed mediation, billing, and analytics under service commitments, and NEC and Microsoft provide managed cloud OSS/BSS operations for an Asian carrier. These examples underscore Communication Service Providers’ move toward service-centric models that deliver scalability, reliability, and continuous innovation with lower capital and internal burden.
“By cloud type, the public cloud model of deployment is projected to account for the largest market share during the forecast period.”
The hybrid cloud segment is expected to post the highest CAGR in the cloud OSS/BSS market over the forecast period. Growth is driven by CSP demand for flexibility, data control, and seamless integration between legacy systems and cloud platforms. Hybrid architectures let operators keep sensitive data on private infrastructure while using public cloud resources for scalability and faster feature updates. This model supports phased migration, reduces reliance on a single vendor, and helps meet regional regulatory and operational requirements. Hybrid cloud OSS/BSS also enables the gradual modernization of core functions, such as billing, charging, and service orchestration, without disrupting live services. For example, Netcracker worked with Telenet to deploy a hybrid digital BSS platform that improved time-to-market and enhanced real-time customer interactions. As CSPs seek to balance the pace of transformation with system stability and compliance, hybrid cloud is increasingly viewed as a practical, low-risk approach to modernizing OSS/BSS environments.
“By region, North America is expected to account for the largest share in the cloud OSS/BSS market during the forecast period.”
North America is poised to lead the cloud OSS/BSS market, driven by rapid 5G rollouts, rising mobile data usage, and focused digital transformation programs. Operators across the region are prioritizing cloud-native billing, charging, and service-orchestration platforms to improve operational agility and the customer experience. Bell Canada has adopted Ericsson’s cloud OSS solution to streamline next-generation service provisioning and fault management. Comcast is modernizing its subscriber management by deploying Netcracker’s digital BSS on AWS, enabling faster product launches and improved scalability. In parallel, large operators such as Verizon are working with Oracle to deploy cloud-based, converged charging systems that enable real-time monetization of emerging 5G services. These initiatives are supported by mature hyperscaler ecosystems and regulatory frameworks that encourage cloud adoption while addressing data-residency requirements. Together, continued network upgrades, outcome-based service models, and strong vendor partnerships will reinforce North America’s leadership in cloud OSS/BSS adoption through the forecast period.
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Unique Features in the Cloud OSS/BSS Market
Cloud OSS/BSS products are built with multi-tenant isolation at the core. That means one deployment supports many customers with secure data separation. This reduces infrastructure cost per tenant and simplifies upgrades. Traditional on-prem platforms may emulate multi-tenancy but often bolt it on, limiting scalability.
Cloud systems scale compute and storage dynamically. When traffic or processing needs spike, the platform can autoscale without manual provisioning. This contrasts with legacy stacks that require capacity planning and hardware purchases. The outcome is better performance during peak loads and lower cost during idle periods.
Modern cloud OSS/BSS products expose granular APIs for every function and use microservices. This enables modular integration, faster deployment of new features, and easier third-party extensions. Legacy monolithic systems have limited API coverage, making integration costly and slow.
Cloud vendors push updates frequently through CI/CD pipelines. Customers benefit from incremental feature rollouts and security patches. On-prem solutions often have infrequent releases and complex upgrade projects. Continuous delivery reduces time to value and technical debt.
Major Highlights of the Cloud OSS/BSS Market
Communication service providers (CSPs), ISPs, and enterprises are shifting core operations to cloud OSS/BSS. The driver is speed of deployment, lower upfront cost, and reduced dependency on heavy on-prem infrastructure. This trend accelerates modernization and supports digital services.
Vendors increasingly offer OSS/BSS as software-as-a-service (SaaS) or managed cloud. Operators prefer opex over capex, and predictable subscription models make budgeting easier. This also means faster provisioning of features and shared maintenance responsibilities.
Cloud OSS/BSS is becoming foundational for 5G monetization, network slicing, and digital service delivery. Its API-based design lets operators quickly launch new products, manage complex service catalogs, and support personalized bundles without heavy customization.
The market is moving toward open APIs, microservices, and standards like TM Forum Open APIs. This reduces vendor lock-in and simplifies integration with CRM, digital commerce, analytics, and third-party platforms. Operators gain flexibility to replace or augment components.
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Top Companies in the Cloud OSS/BSS Market
The major vendors covered in the cloud OSS/BSS market are Amdocs (US), Salesforce (US), NEC (Japan), Ericsson (Sweden), Oracle (US), Huawei (China), Hewlett Packard Enterprise (US), Optiva (Canada), and Nokia (Finland). These players have adopted a mix of organic and inorganic growth strategies, including collaborations, acquisitions, product launches, partnerships, agreements, and expansions, to strengthen their international footprint and capture a greater share of the cloud OSS/BSS market. These strategies have enabled market players to expand geographically by offering cloud OSS/BSS solutions.
Amdocs
Amdocs holds a strong position in the cloud OSS/BSS market, driven by its comprehensive, modular portfolio that meets the evolving needs of communication service providers (CSPs). Its cloud-native solutions span monetization platforms, digital OSS, customer experience management, and service orchestration, enabling real-time charging, billing, network automation, and AI-powered customer engagement across hybrid and public cloud environments. Built on a microservices-based architecture with TM Forum-aligned APIs, Amdocs’ offerings provide flexibility, scalability, and ease of integration. The company has further strengthened its market presence through strategic collaborations with leading hyperscalers, including AWS, Microsoft Azure, and Google Cloud, as well as NVIDIA, to embed generative AI capabilities into its amAIz platform. These partnerships enhance its ability to deliver intelligent, scalable, and future-ready solutions. Amdocs’ growth is fueled by rising demand for 5G monetization, digital transformation, and autonomous network operations, underpinned by its robust managed services portfolio and deep telecom expertise, making it a trusted transformation partner for CSPs worldwide.
NEC
NEC, through its subsidiary Netcracker, is a prominent player in the cloud OSS/BSS market, offering an end-to-end digital platform that includes cloud-native revenue management, service orchestration, customer engagement, and analytics. Its strengths include tightly integrated OSS/BSS capabilities built on a microservices architecture with open APIs, enabling agile deployment and seamless automation across hybrid and multi-cloud environments. NEC’s strategic collaborations with hyperscalers such as Microsoft Azure and Google Cloud have strengthened its cloud delivery model and accelerated AI adoption in OSS workflows. Joint solutions with partners such as DigitalRoute and Juniper enhance capabilities in 5G monetization, data integration, and multi-layer network orchestration. NEC’s growth in this space is driven by rising demand for autonomous network operations, real-time charging, and dynamic service creation, particularly in 5G and edge environments. Its global delivery capabilities, telecom-grade reliability, and continued investments in AI, Open RAN, and SDN/NFV make NEC a trusted transformation partner for CSPs advancing their cloud-native OSS/BSS journeys.
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